Privacy

Privacy Policy

At ZhongXin, we take your privacy seriously. As a leading brokerage firm assisting foreign investors with navigating the US markets, we are committed to maintaining the confidentiality, integrity, and security of your personal and financial information. This Privacy Policy outlines the types of personal data we collect, how we use it, how we protect it, and your rights regarding your data when you visit our website or use the services provided by ZhongXin.

By accessing and using the services offered by ZhongXin, you acknowledge and agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please refrain from using our website and services.

  • 1. Information We Collect

    ZhongXin collects a variety of personal information to provide the best possible service to our clients. The data we gather depends on your use of our services, but may include the following types of information:

    • Personal Identification Information: This includes your name, email address, phone number, mailing address, and any other information necessary to establish or maintain your relationship with ZhongXin.
    • Account Information: If you choose to open an account with ZhongXin, we collect personal information to process and manage your investments, including your account number, username, and password.
    • Financial Information: To provide you with accurate investment advice and execute transactions, ZhongXin may collect data about your financial history, investment preferences, income level, and risk tolerance.
    • Transaction Information: We collect details regarding your transactions, including purchases, sales, and investment activities within your account with ZhongXin.
    • Device and Usage Data: ZhongXin automatically collects technical information when you visit our website. This may include your IP address, browser type, operating system, device type, and information regarding how you interact with our website or app (pages viewed, time spent, etc.).
    • Communication Data: If you contact us via email, phone, or through the website’s contact forms, we will collect the information you provide, including messages, queries, and responses related to your interactions with ZhongXin.

    ZhongXin ensures all information is collected with your knowledge and consent, in line with applicable laws and regulations.

  • 2. How We Use Your Information
    • Provide Financial Services: To fulfill your requests for investment management, advisory services, and related financial products. ZhongXin uses your personal and financial data to offer tailored investment solutions based on your goals.
    • Manage Transactions: ZhongXin processes investment transactions, fund transfers, and other activities within your account in a timely and secure manner.
    • Communication: We may contact you via email, phone, or other means to inform you of important updates, service changes, new investment opportunities, or account-related matters. We may also use your data to send newsletters or other marketing communications, if you have opted to receive them.
    • Customer Support: If you have any inquiries, complaints, or requests, ZhongXin uses your contact information to resolve your issues and provide the necessary support.
    • Security and Fraud Prevention: We use personal and transaction data to detect and prevent fraudulent activities, ensuring that your account and financial transactions are secure.
    • Improve Our Services: ZhongXin regularly analyzes how clients interact with our website, services, and communications. This helps us enhance our platform, tailor our offerings, and ensure a more personalized experience for you.
    • Compliance: To comply with legal, regulatory, and tax obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements. ZhongXin may use your data to verify your identity or fulfill government reporting requirements.

    When you choose to interact with ZhongXin, your consent to use your data in these ways is implicit in the service agreement, unless otherwise specified.

  • 3. Sharing of Information

    ZhongXin values your privacy, and we do not share your personal information with third parties except in specific, legally required circumstances:

    • Service Providers: We may share your personal data with trusted third-party vendors who provide necessary services to ZhongXin, such as data hosting, transaction processing, or customer support. These third parties are required to comply with strict confidentiality and security measures to protect your information.
    • Legal and Regulatory Compliance: ZhongXin may disclose your information when required by law or when necessary to protect our legal rights, comply with a subpoena or court order, or in connection with an investigation of fraud or other illegal activities.
    • Business Transactions: If ZhongXin undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. In such cases, we will notify you in advance and ensure that your information continues to be protected.
    • Professional Advisors: In certain situations, ZhongXin may share information with legal, financial, or tax professionals to ensure we meet our obligations or protect your interests.

    Rest assured, ZhongXin will never sell or rent your personal data to third parties for marketing purposes without your explicit consent.

  • 4. Data Security

    ZhongXin takes the security of your personal information seriously. We implement a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, use, alteration, or disclosure:

    • Encryption: All sensitive data, including financial information, is encrypted using Secure Socket Layer (SSL) encryption technology to ensure that your personal information remains private and secure.
    • Access Control: ZhongXin restricts access to your data to only those employees or contractors who need the information to perform their job functions. We also implement stringent authentication measures to safeguard your account from unauthorized access.
    • Regular Audits and Testing: ZhongXin conducts routine security audits and penetration testing to identify vulnerabilities and improve our overall security infrastructure.
    • Data Retention: We only retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, ZhongXin will securely dispose of or anonymize it.

    While ZhongXin takes all reasonable steps to protect your data, no online platform is entirely secure. We encourage you to also implement strong security measures, such as using a unique password and updating it regularly.

  • 5. Cookies and Tracking Technologies

    To enhance your experience with our website, ZhongXin uses cookies and other tracking technologies. These technologies allow us to:

    • Track User Preferences: We use cookies to store your preferences, such as language choice, to enhance your user experience.
    • Monitor Website Traffic: Performance cookies help us analyze user activity, improving our website functionality and content.
    • Provide Personalized Content: Targeting cookies help us provide you with more relevant content, services, or advertisements based on your browsing behavior.

    You have the option to manage or disable cookies through your browser settings, although doing so may impact your experience on our website.

  • 6. Your Rights and Choices

    As a client of ZhongXin, you have several rights regarding your personal data. These include:

    • Access to Your Data: You can request access to the personal information we hold about you, including details about how it is processed and used by ZhongXin.
    • Correction or Deletion: If any of your personal information is inaccurate or incomplete, you may request that we update or correct it. Additionally, in certain circumstances, you may request the deletion of your data.
    • Opt-Out of Marketing Communications: If you no longer wish to receive marketing materials from ZhongXin, you can unsubscribe via the link in the email or contact us directly.
    • Data Portability: In certain cases, you have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

    To exercise any of your rights or for any other privacy-related inquiries, please contact ZhongXin at privacy@ZhongXininvestment.com.

  • 7. Third-Party Websites

    ZhongXin's website may contain links to third-party websites. These websites are not governed by this Privacy Policy, and we are not responsible for the privacy practices of external sites. We recommend that you review the privacy policies of any third-party sites you visit via our links.

  • 8. Children's Privacy

    ZhongXin does not knowingly collect or solicit personal information from children under the age of 18. If we become aware that we have inadvertently collected data from a child under the age of 18, we will take steps to delete that information as soon as possible.

  • 9. Changes to This Privacy Policy

    ZhongXin may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any changes. Your continued use of ZhongXin's services after such updates signifies your acceptance of the revised Privacy Policy.

  • 10. Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

    ZHONGXIN INTERNATIONAL INVESTMENT HOLDING PTY LTD
    Email: info@zhongxin.com.au
    Phone: (+61) 2 8528 4267
    Address: 2 Park St, Sydney Nsw 2000